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Hospital at Night
What state does my device need to be in to accept notifications?
It just needs to be turned on with the user logged in
What should I do if I have accepted a task but can no longer complete it?
You can indicate in the application that a task has been “Blocked” and provide context in the message thread
Can you include a deadline into tasks?
At this point deadlines should be added manually with the attribute being added in a later release.
As a Co-ordinator how do I see who is available to fulfil a task?
This is either picked up from the shift register or if roles have been populated tasks can be assigned to roles.
Can tasks be reassigned if a colleague is unable to complete a task?
Yes, co-ordinators can easily remove and add participants to any particular task
Do tasks have an expiry timeline?
The expiry time for tasks is determined by the Trust during configuration.
Data & Security
Is our data secure?
Yes. Alertive complies with the National Data Guardian’s Data 10 Security Standards, are Cyber Essentials accredited and meet the standards of the Data Security and Protection Toolkit. All app data is encrypted at rest and in transit.
Where is data on the hosted product held?
How are users authenticated?
Authentication happens via HTTPs to Active Directory to ensure your credentials stay secure
Does the system maintain a full auditable archive of messages?