Introductory videos about the Alertive app
Frequently Asked Questions
I've misplaced my username or password - How do I recover it?
In most instances, we integrate directly into your Trust’s Active Directory. If this is the case you can reset your password yourself, or send a request to your internal IT team. In all other circumstances, email our Customer Support team.
How do I find other users?
The application has a comprehensive contacts directory that can be used to search users by Name, Role or Group.
I'm off duty but am still receiving notifications. What do I do?
There are a few reasons why you may be receiving notifications, even after you have finished your shift. To ensure this does not happen you can:
- Make sure you have relinquished any ‘Roles’ you acquired during your shift
- Mute notifications
- Enable “Log out of the Alertive application”
- Enable “Do Not Disturb” on your device.
I can't remember and need my Org ID. How do I recover it?
You have a few options here:
- Ask a colleague to look it up within the ‘Info’ section in the application
- Send a request to your IT Team
- Request a reminder through the Alertive application
- Email Alertive Customer Support.
How do I turn off notifications?
The application will honour the settings of your phone, laptop or tablet so simply turn off notifications for your device.
How do I adopt or relinquish a role?
This can be done from within the Alertive application, either on your own if you have the appropriate permissions, or by a user with admin privileges.
Hospital at Night
What state does my device need to be in to accept notifications?
The device just needs to be turned on and the user must be logged in to the application.
What should I do if I have accepted a task but can no longer complete it?
You can indicate within the application that a task has been ‘blocked’, and provide context and further instructions within the message thread.
Can you include deadlines into tasks?
At this point, deadlines need to be added manually while we work on including this feature in an upcoming application update.
As a Co-ordinator how do I see who is available to fulfil a task?
This can be picked up from the shift register, or if the Roles section has been populated tasks can be assigned to people by roles.
Can tasks be reassigned if a colleague is unable to complete a task?
Yes, co-ordinators can easily remove and add participants to any particular task.
Do tasks have an expiry timeline?
The expiry time for tasks is determined by the Trust, during initial installation and app configuration.
Data & Security
Is our data secure?
Yes, Alertive complies with the National Data Guardian’s Data 10 Security Standards, we are also Cyber Essentials accredited and meet the standards of the Data Security and Protection Toolkit. All app data is encrypted at rest and in transit.
Where is data on the hosted product held?
Data is retained as necessary on secure servers in the UK.
How are users authenticated?
Authentication takes place via HTTPs to Active Directory to ensure your credentials stay secure.
Does the system maintain a full auditable archive of messages?
Bring Your Own Device (BYOD)
Will the app use all my battery and personal data allowance?
No, the Alertive app is capable of running in the background or being turned off completely to save battery. The application registers with the device settings and activates only when needed, similar to an SMS or phone call.
Will I be disturbed when I’m at home or not working?
No, users can sign out of the app entirely or opt out of the roles that they are responsible for, when not available or not at work. Even when logged in, only urgent/critical alerts will interrupt users, otherwise the app obeys the user’s personal volume and device settings.
Why should I use my own phone?
Feedback from most users has been that they prefer not to carry different devices for work and personal use. Installing Alertive on your personal phone allows you to use something that you are familiar with, while you have peace of mind that the Alertive app is secure and non-intrusive.
Is the app secure and will it be able to access my personal data?
The Alertive app is robust and secure, and all clinical messaging is conducted within its own container. No data or images are stored in your device’s storage areas, such as files or photo albums. The Alertive app also does not have access to nor uses any personal information e.g. images, photos, contacts or messages from other apps.