Key Features

Alertive has four key product areas that are underpinned by our extensive data and security credentials

Critical Alerting

Alerts are still a crucial communication tool for working in the healthcare service. But they can be so much better. Alertive goes beyond pager replacement with a number of other features that have not been possible until now:

Two-way communication

Alerts become 2-way exchanges with a variety of response types available that indicate the recipient’s ability and intention to attend an incident. Senders can view read receipts and responses and switch to a messaging conversation if more information is required.

Delivery assurance including failover

Using the latest device technology, Alertive overrides device settings to ensure the most important alerts are seen and heard. Different levels of urgency can be configured from a gentle nudge to a full-volume, vibrating, lit-screen event. In addition it can be configured to adapt to a particular delivery method not receiving a response, for example fail-over to sending an SMS or email.

Alerting workflow

Alerts can be sent to on-call relevant roles, with the ability to automatically hunt, escalate and divert to alternative numbers until the appropriate response is received.

Clinical Messaging

Alertive messaging is simple and intuitive, using commonly accepted formats. In addition to making it easy for you to message individuals, teams or on-call roles, Alertive includes additional functionality that simplifies your day including:

Contextual Conversations

Whether discussing a patient, a task or even a specific topic, Alertive allows the context of the conversation to be recorded. Adding images and any other useful information allows the subject of the conversation to be validated, shared and linked-back to its source.

Dynamic authentication

Alertive is integrated directly into the NHS Trust Active Directory system; both on-premise and remotely using ADFS. Remote authentication fully supports NHS mail as an authentication method and provides user context for conversations.

Integrated workflows

Alertive’s integrated workflow engine enables one-click updates to the EPR as well as the ability to monitor and distribute EPR and other clinical updates in real-time.

Secure, auditable archive

All transactional data is captured and stored by Alertive. This includes a full, compliant audit trail of all conversational data as well as alerts and response times.

Clinical Messaging

Alertive messaging is simple and intuitive, using commonly accepted formats. In addition to making it easy for you to message individuals, teams or on-call roles, Alertive includes additional functionality that simplifies your day including:

Contextual Conversations

Whether discussing a patient, a task or even a specific topic, Alertive allows the context of the conversation to be recorded. Adding images and any other useful information allows the subject of the conversation to be validated, shared and linked-back to its source.

Dynamic authentication

Alertive is integrated directly into the NHS Trust Active Directory system; both on-premise and remotely using ADFS. Remote authentication fully supports NHS mail as an authentication method and provides user context for conversations.

Integrated workflows

Alertive’s integrated workflow engine enables one-click updates to the EPR as well as the ability to monitor and distribute EPR and other clinical updates in real-time.

Secure, auditable archive

All transactional data is captured and stored by Alertive. This includes a full, compliant audit trail of all conversational data as well as alerts and response times.

Clinical Personas

Traditionally messaging and alerting has required that the sender know who to contact at any given point in time. Alertive removes this uncertainty by enabling users to connect by role, increasing confidence that messages and alerts will be picked up by the right on-call worker. Other features include:

Multiple Roles

Alertive provides the user with the ability to assume a number of roles simultaneously and digitally hand over roles to colleagues when responsibilities change.

Role management

Roles can be created, managed and assigned centrally or automatically populated by integrating with scheduling or rota systems. Role management removes a lot of the friction that often translates into call-back delay.

Persistent conversations

Conversations persist by role, providing effective continuity in patient care. This continuity helps staff deal with issues associated with handover notes being incomplete or misplaced or other missing context.

Integration and automation

Alertive’s integrated workflow capabilities make it easy for healthcare workers to get the most out of other systems by making patient and clinical information available to them when and where they need it. Key features include:

Flexible API framework

Alertive’s API framework enables integration with a range of legacy and modern systems including EPR, PAS, EDMS and staff rota. We are signed up to the UK Interoperability Charter demonstrating our commitment to working with other vendors.

Bot framework

Alertive’s bot framework powers the ability to monitor and provide updates from other systems. Robotic process automation (RPA) is also possible with staff alerts being automatically triggered by events within our application or connected systems.

Integration and automation

Alertive’s integrated workflow capabilities make it easy for healthcare workers to get the most out of other systems by making patient and clinical information available to them when and where they need it. Key features include:

Flexible API framework

Alertive’s API framework enables integration with a range of legacy and modern systems including EPR, PAS, EDMS and staff rota. We are signed up to the UK Interoperability Charter demonstrating our commitment to working with other vendors.

Bot framework

Alertive’s bot framework powers the ability to monitor and provide updates from other systems. Robotic process automation (RPA) is also possible with staff alerts being automatically triggered by events within our application or connected systems.

Data & Security

We take Data and system security very seriously.

Alertive meets the standards of the NHS IG Data Security and Protection Toolkit with all data encrypted at rest (AES-256/GCM) and in transit (TLS)

Cyber Essentials accredited and follow the NCSC’s 10 Steps to Cyber Security

ISO certified since May 2019 and employ a dedicated Head of Information Security as well as a Clinical Risk Office

Both on-premise and hosted products require authentication against NHS mail (or other in-house directories) ensuring well controlled flow of information

Data security is of paramount importance to our Company so we are extremely diligent about maintaining GDPR compliance.

We are compliant with DCB 0129 which is the standard governed by NHS Digital covering clinical risk management.

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Alertive meets the standards of the NHS IG Data Security and Protection Toolkit with all data encrypted at rest (AES-256/GCM) and in transit (TLS)

Cyber Essentials accredited and follow the NCSC’s 10 Steps to Cyber Security

ISO certified since May 2019 and employ a dedicated Head of Information Security as well as a Clinical Risk Office

Both on-premise and hosted products require authentication against NHS mail (or other in-house directories) ensuring well controlled flow of information

Data security is of paramount importance to our Company so we are extremely diligent about maintaining GDPR compliance.

We are compliant with DCB 0129 which is the standard governed by NHS Digital covering clinical risk management.