Key Features

Alertive has four key product areas that are underpinned by our extensive data and security credentials

Example of a critical alert

Critical Alerting

Alerts are still a crucial communication tool for working in the healthcare service. But they can be so much better. Alertive goes beyond pager replacement with a number of other features that have not been possible until now:

Two-way communication

Alerts become 2-way exchanges with a variety of response types available that indicate the recipient’s ability and intention to attend an incident. Senders can view read receipts and responses and switch to a messaging conversation if more information is required.

Delivery assurance including failover

Using the latest device technology, Alertive overrides device settings to ensure the most important alerts are seen and heard. Different levels of urgency can be configured from a gentle nudge to a full-volume, vibrating, lit-screen event. In addition it can be configured to adapt to a particular delivery method not receiving a response, for example fail-over to sending an SMS or email.

Alerting workflow

Alerts can be sent to on-call relevant roles, with the ability to automatically hunt, escalate and divert to alternative numbers until the appropriate response is received.

Clinical Messaging

Alertive messaging is simple and intuitive, using commonly accepted formats. In addition to making it easy for you to message individuals, teams or on-call roles, Alertive includes additional functionality that simplifies your day including:

Contextual Conversations

Whether discussing a patient, a task or even a specific topic, Alertive allows the context of the conversation to be recorded. Adding images and any other useful information allows the subject of the conversation to be validated, shared and linked-back to its source.

Dynamic authentication

Alertive is integrated directly into the NHS Trust Active Directory system; both on-premise and remotely using ADFS. Remote authentication fully supports NHS mail as an authentication method and provides user context for conversations.

Integrated workflows

Alertive’s integrated workflow engine enables one-click updates to the EPR as well as the ability to monitor and distribute EPR and other clinical updates in real-time.

Secure, auditable archive

All transactional data is captured and stored by Alertive. This includes a full, compliant audit trail of all conversational data as well as alerts and response times.

example of a conversation in alertive sharing an image and discussing it
example of a conversation in alertive sharing an image and discussing it

Clinical Messaging

Alertive messaging is simple and intuitive, using commonly accepted formats. In addition to making it easy for you to message individuals, teams or on-call roles, Alertive includes additional functionality that simplifies your day including:

Contextual Conversations

Whether discussing a patient, a task or even a specific topic, Alertive allows the context of the conversation to be recorded. Adding images and any other useful information allows the subject of the conversation to be validated, shared and linked-back to its source.

Dynamic authentication

Alertive is integrated directly into the NHS Trust Active Directory system; both on-premise and remotely using ADFS. Remote authentication fully supports NHS mail as an authentication method and provides user context for conversations.

Integrated workflows

Alertive’s integrated workflow engine enables one-click updates to the EPR as well as the ability to monitor and distribute EPR and other clinical updates in real-time.

Secure, auditable archive

All transactional data is captured and stored by Alertive. This includes a full, compliant audit trail of all conversational data as well as alerts and response times.

Task In-app Alert Response

Clinical Tasks & Priorities

Create clarity around competing priorities and make it easy for colleagues to pick up and share feedback on tasks using Alertive’s Clinical Tasks and Priorities capabilities. Initially being deployed predominately to support the Hospital at Night working practice, key functionality includes:

Rapid task creation

Populate patient details with information from clinical systems and easily capture the essence of what you need done. Request task support through a co-ordinator or use a logical flow to match to available staff.

Dynamic updates

Receive real time updates as progress is made with allocated tasks from assignment through to completion. Where support is delayed or becomes unavailable tasks can be rerouted maintaining continuity of patient care.

Full Transparency

Maintain a full audit trail of how tasks were assigned and completed and provide the requestor with peace of mind that all tasks are in hand without needing to manually follow up during the process.

Event Monitoring

Alertive alerts and messages are configured to give a clear indication of urgency, making it the ideal technology for providing real-time updates on changes to patient status or prompts relating to test results and availability of prescriptions, people or resources. Particular features include the following:

Configurable Monitoring Service

Customise your monitoring service so that professionals receive alerts or messages in a way that balances their need to be responsive with giving attention to current activities.

Flexible API framework

Alertive’s API framework enables integration with a range of legacy and modern systems including EPR, PAS, EDMS and staff rota. We are signed up to the UK Interoperability Charter demonstrating our commitment to working with other vendors.

Bot framework

Alertive’s bot framework powers the ability to query and extract data from other systems and then establish how that data is made available. Robotic process automation is also available for more sophisticated scenarios.

Event Monitoring

Alertive alerts and messages are configured to give a clear indication of urgency, making it the ideal technology for providing real-time updates on changes to patient status or prompts relating to test results and availability of prescriptions, people or resources. Particular features include the following:

Configurable Monitoring Service

Customise your monitoring service so that professionals receive alerts or messages in a way that balances their need to be responsive with giving attention to current activities..

Flexible API framework

Alertive’s API framework enables integration with a range of legacy and modern systems including EPR, PAS, EDMS and staff rota. We are signed up to the UK Interoperability Charter demonstrating our commitment to working with other vendors.

Bot framework

Alertive’s bot framework powers the ability to query and extract data from other systems and then establish how that data is made available. Robotic process automation is also available for more sophisticated scenario’s..

Data & Security

We take data and system security very seriously.

Alertive meets the standards of the NHS IG Data Security and Protection Toolkit with all app data encrypted at rest (AES-256/GCM) and in transit (TLS)

Cyber Essentials accredited and follow the NCSC’s 10 Steps to Cyber Security

ISO certified since May 2019 and employ a dedicated Head of Information Security as well as a Clinical Risk Officer

Both on-premise and hosted products require authentication against NHS mail (or other in-house directories) ensuring well controlled flow of information

Data security is of paramount importance to our Company so we are extremely diligent about maintaining GDPR compliance

We are compliant with DCB 0129 which is the standard governed by NHS Digital covering clinical risk management

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Alertive meets the standards of the NHS IG Data Security and Protection Toolkit with all app data encrypted at rest (AES-256/GCM) and in transit (TLS)

Cyber Essentials accredited and follow the NCSC’s 10 Steps to Cyber Security

ISO certified since May 2019 and employ a dedicated Head of Information Security as well as a Clinical Risk Officer

Both on-premise and hosted products require authentication against NHS mail (or other in-house directories) ensuring well controlled flow of information

Data security is of paramount importance to our Company so we are extremely diligent about maintaining GDPR compliance

We are compliant with DCB 0129 which is the standard governed by NHS Digital covering clinical risk management