Product Differentiators

Any Device

Delivering fully secure, bring-your-own-device compliant messaging on any device enables a Trust-wide rollout.


Interoperable with hospital systems, including telephony, EPR and pathology systems - improving productivity.

Rapid Feedback

Providing rapid responses such as in-app delivery confirmations supports improved patient care and protects staff welfare.

Flexible Comms

The flexibility of multiple communication modes promotes clear visibility of priorities & improved levels of communication.

Features for Users

  • Use filter and search capabilities to search the contact directory to find the person or assemble the team you need quickly.
  • Review user attributes and availability to find a good match for the expertise you need.
  • Communicate with teams and roles or assemble dynamic groups in real time. 
  • Save doctors up to 24 minutes a day waiting for switchboard to identify who is best placed to assist them.
  • Reduce the pressure on switchboards and redirect their time to servicing and triaging patient needs, referrals and other important calls.
  • Reduce the disruption caused by poorly directed bleeps. 46.7% of bleeps received were reported to be irrelevant.

“People are now able to communicate with each other directly via Alertive rather than ringing the switchboard to bleep somebody. This has meant that there's been more time freed up for the switchboard.”

Emily Wells, Chief Nurse Information Officer, Norfolk and Norwich University Hospitals NHS Trust

  • Enable real-time updates on resources, test
    results and patient status.

  • Use Alertive’s API to share data effectively across applications.

  • For sharing data that doesn’t comply with standards like FHIR and HL7, we can help transform the data.

  • Reduce the risk of error transposing data between systems.

  • Communication errors have been cited as the source of up to 70% of errors.

  • Improve productivity by removing the need to capture data twice.

“Norfolk and Norwich University Hospitals NHS Trust did a benchmarking exercise which found it takes an average 53 mins to get pathology results back. It was mentioned that it can take up to 5 hours chasing on the phone. Within just a couple of weeks this figure has dropped in week 1 to 14 mins, Week 2 to 10 mins and as it stands it is looking like it is down to 7 mins.”

Julie Barton, Digital Health Change Lead, Norfolk and Norwich University Hospitals NHS Trust

  • Use Critical Alerts to get a team or colleague's attention for urgent cases.
  • Messaging is a convenient and secure way of efficiently sharing patient and other relevant information into colleagues' hands wherever they are.
  • Share tasks within the application to quickly allocate work and keep visibility of progress.
  • Add attachments, including voice notes, video and image content and commonly used files to provide further detail.
  • Reduce inefficiencies associated with being contacted by pagers or bleeps - 24.4% of bleeps interrupt a critical clinical task.

  • Reduce compliance risk associated with sharing confidential information via consumer messaging services.

  • Remove workplace stress associated with being contacted out of hours through consumer messaging by signing out of Alertive.

“You can send a range of alerts on the system, whereas before, you could only send one bleep, which can be for either a very sick patient or a non-urgent task that can be assigned for tomorrow. It allows you to prioritise your day a lot easier.”

Oliver Holman, Junior Doctor, The Princess Alexandra Hospital NHS Trust

  • Configure response options to provide meaningful feedback to the sender.

  • Check the state of a message, when it was delivered and read and responded to.

  • View role occupancy and user activity status.

  • Avoid commonly lost time of between 30 seconds and 30 minutes with no visibility of responses.

"What Alertive brings is an immediate response. You can see that somebody has received and read that message from you. Alertive is improving patient safety, reducing staff stress and allowing people to continue their work in their roles."

Nancy Fontaine, Chief Nurse, Norfolk and Norwich University Hospitals NHS Trust

Features for Supervisors

Alertive for Supervisors
  • Flexible access management with any authentication method, including NHS Mail.
  • Group-specific permissions and configuration to regulate user access.
  • Configure the product to reflect preferred modes of communication, organisational structure and ways of working.
  • Easily onboard and manage users with no compromise in security and a gradual approach to improving processes.
  • Configure Alertive to make it easy for users to adapt to improvements by using familiar terms and processes.

“We authenticate our users using NHS mail. That is a username and password that most Trust staff have, so it's quick to onboard and authenticate users that way, and then they have access to the roles they require.”

Joanne Groarke, ICT Project Manager, The Princess Alexandra Hospital NHS Trust

  • Access dashboards that enrich your understanding of activity within your organisation.

  • Create custom reports to reconstruct an accurate record of how care was delivered for a particular patient.

  • Monitor key risk indicators like roles not occupied or critical alerts that have not received a response.

  • Empower coordinators, managers and supervisors to positively impact patient care in real-time by quickly identifying areas of potential concern.

  • Improve the visibility of communication and activity within your organisation to better understand risk and identify areas for potential improvement.

  • Understand system usage and opportunities to realise more benefits from Alertive, from members of staff and resource efficiency.

“We can see when messages have been sent; we can see that they've been delivered, and we can see that they've been read. That means that we now know when we have timely responses to our communications, and we can help support staff with their communications if they're struggling to respond appropriately and in a timely manner.”

Joanna Eley, Head of Digital Nursing, The PrincessAlexandra Hospital NHS Trust

  • Leverage Alertive’s organisational intelligence to ensure data gets to the person who needs it quickly.
  • Rules-based flow of data with pre-arranged options to quickly communicate with a low risk of error.
  • Create actions that are triggered by the performance and non-performance of activities, for example, identifying and escalating “At Risk” alerts.
  • Reduce delays in the patient pathway by ensuring clinicians and administrators receive relevant data automatically without the need for manual detection.

  • Remove the issue of the wrong person being contacted, which creates distraction and delay.

  • Reduce patient risk by adapting the mode of communication to the urgency of the situation.

“Alertive will look at the area code that the calls received from, and it will turn that area code into the place where the patient is. We can now immediately see where the alert is coming from, which helps from the beginning of that conversation.”

Alistair Steel, Consultant Anaesthetist, East of England Adult Critical Care Transfer Service

  • All messages encrypted in transit (TLS) and at rest (AES-256/GCM).

  • ISO27001 compliant.

  • Compliant with the NHS Digital Technology Assessment Criteria (DTAC).

  • Compliant with NHS DCB0129: Clinical Risk Management.

  • Threat Detection using AWS GuardDuty and Externally Pentested.

  • Alertive enables organisations to maintain the highest standards of information security, clinical risk and GDPR with full support across Trust owned and personal devices.

“Historically, we know that the Trust was using a number of different ways of communicating Bleeps, DECT phones, WhatsApp and Teams, and not always in the right way. What Alertive enables is a safe way to securely message patient information. What we are then able to do if there's an investigation, for example, is acquire that full transcript of the conversation. We've got much more evidence than we would've had previously.”

Emily Wells, Chief Nurse Information Officer, Norfolk and Norwich University Hospitals NHS Trust

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Live Hospitals