Alertive are on a mission to improve
communication for the NHS frontline workers.

As one of the world’s largest employers with approximately 1 million employees, the NHS has a huge social impact and we’re well placed to help improve what can be achieved with the resources they have.

We are looking for an experienced
Application Support Developer to join our support team.

Application Support Team Developer
★ Are you a champion application troubleshooter?
★ Is being proactive as well as reactive second nature?
★ Passionate about Health tech?
The Company
Alertive are a well-established, proven supplier of enterprise software solutions specialising in cloud based mobile messaging technology. Our focused, market leading, innovative, real-time data and messaging solutions provide core front-line communication and critical alerting to a wide range of public and private organisations. We have an established market presence in a number of large NHS trusts and are looking to accelerate our growth.
We offer a non-prescriptive environment and if you see yourself thriving in a culture that instils trust, pulls together through challenges and most importantly believes that our technology can make a positive change then join us.
The Position
We are looking for a full-time experienced ​Application Support Developer
The role is a key part of the Support Team who is responsible for providing a high-quality service 24/7 to our customer base. This involves both pro-active mechanisms such as monitoring systems and service reviews whilst maintaining the ability to quickly respond to any problems.
Salary & Benefits
Salary range £28-35K depending on experience, 26 days holiday (including your birthday) plus bank holidays and hopefully an extra one to celebrate Her Majesty when it’s confirmed, remote working and a range of benefits on our personalised platform including;
Money Management ​– we care about your future and therefore provide pension and financial support and retail discounts.
Health & Wellbeing​ ​– we all know fresh air and talking more often helps us. So, get on your bike with our cycle to work scheme, support your mental health by talking to Togetherall and look after your health with GP access through Doctorline.
Career Development​​ ​– you’re joining us not just for the now but for the future. Our in-house career coaching will help you carve out that career path and build on your skills. We want you to excel in the right role.
Car Salary Sacrifice​​ ​– Go greener with EV as one of the options. Happier Planet!
What the job involves
Assisting in supporting, maintaining and developing products for customers and in house teams to ensure the highest quality of service.
  • Support and development of our application ecosystem.
  • Maintain a good understanding of our customer’s business practices/procedures, business drivers and culture.
  • Problem solve and bug fix at a code level.
  • Assist in creating specifications for and delivering customer application enhancements.
  • Ensure compliance with contractual Service Level Agreement (SLA), which covers service performance, and responsiveness of technical support.
  • Maintain an understanding of new Alertive product development and projects.
  • Keep up to date with new technology trends and development.
  • Provide out of hours cover (on a rota-based system).
  • Contribute to business continuity planning and CAB processes.
  • Manage access and control of Alertive infrastructure and systems.
  • Ensure any application development or support processes are aligned to company-wide procedures.
  • Assist Information Security Manager in driving security via any hardware and software improvements.
  • Continually drive forward and improve any monitoring systems.
  • Assist with application configuration and upgrades.
  • Help develop procedures and documentation.
Key Requirements
  • Working knowledge of HTML, CSS, JavaScript (react.js, typescript and Flutter experience advantageous) and database technologies.
  • A problem-solver who is able to systematically think through the facts, diagnose the situation, and find accurate and workable solutions in potentially pressurised situations.
  • Good level of technical proficiency and exposure to cloud-based systems such as Azure/AWS would be beneficial.
  • Experience in supporting over the entire software development lifecycle.
  • Confident presentation and communication skills.
  • Good communication skills and experience of speaking with customers.
Key Skills and Proficiencies
  • Good written and verbal communication skills are essential.
  • Be able to demonstrate technical competency.
  • Previous experience in a customer facing role.
  • A desire to contribute to the improvement of current processes.
  • The ability to plan efficiently to meet SLAs and deadlines.
  • Excellent time management and organisational skills.
How We Hire
As part of the application process you will receive an email copy of your Workplace Insights. This is your unique profile which identifies your strengths and potential challenges, heightening your self-awareness and helping you understand how to relate better to others in the workplace. Enjoy the read, we trust you will find it helpful.
Our Location
Alertive is head quartered in Derby, situated on the banks of the River Derwent, famous for setting in motion the industrial revolution and of course it’s well supported football team at Pride Park Stadium!
We operate as a remote team enabling talent from all over the UK to join our mission. Office and company days are on hold at the moment but we are looking forward to gathering when restrictions allow.
Our Values
Sustaining a positive, engaging culture is key for our people. Collectively we are driving forward to make an impact on the future of healthcare delivery. Throughout the journey these are our values that drive us;
Clear Communication is essential to be understood.
Humility is a willingness to listen and learn which leads to respectful relationships.
Diversity of strengths, ideas and backgrounds brings about the best results.
Resilience leads to achieving what is worthwhile.
Innovation Partners means we move forward together.

Life at Alertive?

Hear it from our team.

Tom
Customer Services Manager

"The people are a big factor, everyone genuinely gets on and the leadership team genuinely seem invested in the development of the employees.
We are a team who will all pitch in to help in times of need where at other places I've known people to simply say "that's not my area" and walk away. At Alertive, even the CEO rolls up his sleeves and helps code."

Paul
Head of Operations

"At Alertive I can have more of a voice than in a larger organisation. I also like the vision of what the future looks like; the ambition and potential of the new products that are being developed are very exciting and is something that I want to be involved in."

Poppy
Customer Success Manager

"From day one, the Alertive team have been so welcoming and energetic. Coming in as a brand new role for the company, I’ve felt completely supported and empowered to make the role my own. It’s been so rewarding to have a real voice in the decision making, especially within a company that is evolving and growing so quickly."

Tim
Head of Pre-Sales

"I'm trusted & feel I can make a difference. I like the culture and my colleagues. My role is challenging but rewarding. I believe our tech can make a positive change - it's well received. The rate of change is at a pace I like. Sensible work life balance. "

Karla
Research Analyst

"I started my journey with Alertive as an intern and the role developed into a full-time position. One thing that stood out to me is that even though I am new to the company, I am able to make significant contributions to the way the company works as my colleagues are very open to hearing my opinions and suggestions.”

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Tom
Customer Services Manager

"The people are a big factor, everyone genuinely gets on and the leadership team genuinely seem invested in the development of the employees.
We are a team who will all pitch in to help in times of need where at other places I've known people to simply say "that's not my area" and walk away. At Alertive, even the CEO rolls up his sleeves and helps code."

Paul
Head of Operations

"At Alertive I can have more of a voice than in a larger organisation. I also like the vision of what the future looks like; the ambition and potential of the new products that are being developed are very exciting and is something that I want to be involved in."

Poppy
Customer Success Manager

"From day one, the Alertive team have been so welcoming and energetic. Coming in as a brand new role for the company, I’ve felt completely supported and empowered to make the role my own. It’s been so rewarding to have a real voice in the decision making, especially within a company that is evolving and growing so quickly."

Tim
Head of Pre-Sales

"I'm trusted & feel I can make a difference. I like the culture and my colleagues. My role is challenging but rewarding. I believe our tech can make a positive change - it's well received. The rate of change is at a pace I like. Sensible work life balance. "

Karla
Research Analyst

"I started my journey with Alertive as an intern and the role developed into a full-time position. One thing that stood out to me is that even though I am new to the company, I am able to make significant contributions to the way the company works as my colleagues are very open to hearing my opinions and suggestions.”

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Our Responsibilities

Check out life at Alertive and our up to date news on our LinkedIn page. We believe diverse perspectives, backgrounds and skills make a better company. We’re keen to recruit people from a range of backgrounds regardless of age, disability, gender, sexual orientation, parental status, race or religion.
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