For most issues, your local Digital Systems/Apps Team is the best place to start.Â
They can help quickly with things like access, devices and connectivity. If something needs our attention, they’ll pass it on for us to investigate.
If you didn’t find the answer you’re looking for, feel free to reach out using the contact form.
Access is managed by your organisation. Your local Alertive Admin, digital team or IT team can help set up your account, roles and permissions.
Alertive is available from the Apple App Store and Google Play Store where supported. If you cannot see the app, check your device region or contact your local admin team.
Use the Alertive directory to search by name, role, group or team. You can also use favourites and recent contacts for people or roles you contact regularly.
Roles and Groups help route communication to the right people. Roles usually represent a responsibility or function, while Groups bring relevant colleagues together.
Standard notifications follow your device settings, while urgent or critical alerts may be configured to stand out so important communication is not missed.
Speak to your organisation’s Alertive Admin or digital team. They can review what is needed and work with Alertive if configuration support is required.
Yes. Alertive is designed for secure healthcare communication, with controls to support safe, auditable information sharing across clinical and operational teams.
You can contact Alertive Support through the support form on this page. For local access, roles, groups or permissions, your organisation’s Alertive Admin is usually the best first contact.
