Alertive - West Suffolk NHS Foundation Trust

Go-Live Event

Alertive Go-Live Event at West Suffolk, launching the brand-new mobile messaging app designed exclusively for healthcare professionals! This event has exciting activities and opportunities to explore Alertive, connect with your team, and win prizes.

What is Alertive?

Alertive is your gateway to seamless collaboration with colleagues at the point of care. Equipping you and your colleagues with key information to enhance patient outcomes. Elevating the quality of care, making it more effective, efficient, and keeping you motivated throughout the journey.

Alertive Application Screen Views

Download Now

You can download the Alertive app easily. To get started, all you need to do is scan the QR code or visit the App Store and Playstore.

Your Org ID: westsuffolk
To log in enter your NHS email address and password.

QR Code - App Stores

Go-Live Competition


Terms and conditions apply.

We’re excited to announce a competition for all new sign-ups before the 20th of October. When you sign up for Alertive, you gain access to a secure digital system that streamlines communication within the healthcare workforce and stand a chance to win a fantastic ¬£100 one4all voucher!

Download Alertive now, and you could be our lucky winner.

Ward Walking Volunteers

From October 16th to November 5th, dedicated ward walking volunteers will be on-site, ready to assist you around the clock. Whether it's 7 AM or 3 AM, they're here to help. Look out for Alertive trainer t-shirts; these friendly faces are here to answer all your questions. There will also be an Alertive Floor Walker role within the application; you can contact this role should you require help.

7.00 AM - 3.00 PM

Ward Walking - Round One

Look out for Alertive trainers!

16th October - 29th October

3.00 PM - 11.00 PM

Ward Walking - Round Two

Have any questions, ward walking volunteers are there to help!

16th October - 29th October

11.00 PM - 7.00 AM

Ward Walking - Round Three

If you need assistance with Alertive, keep an eye our for the Alertive trainer t-shirts.

16th October - 29th October

9.00 AM - 5.00 PM

Ward Walking - New Rota

As staff are becoming more familiar with Alertive, ward walking hours will reduce - don't worry, you can still access help 9-5 or through the app itself!

30th October - 5th November

Frequently Asked Questions

Find answers to common questions.

What sort of messages should I send on Alertive?

You should use Alertive when you are sending a message related to patient care.

When will Bleeps & Microsoft be turned off?

Please continue to use bleeps and Microsoft Teams as you currently do. You will be informed when we plan to stop using these for messaging related to patient care.

Who should I contact if I have any questions?

There is a support role within the Alertive app you can contact to help with any queries or please email if you have any questions.

Is the Alertive app integrated with e-Care?

The Alertive app isn't integrated with e-Care at the moment but there are plans to do so in the future.

Are there any training videos?

Yes, there are some generalised training videos by clicking the 'Alertive Support' tab under 'Resources' in the menu of this webpage, so you can start to familiarise yourself with the application.

Are there any other training materials?

Yes, visit the Alertive Hub on the intranet for user guides and more in-depth information. Grab leaflets for a quick overview and keep an eye out for posters.

Meet The Alertive Team

Have burning questions or need assistance? Head over to the stand at the Time Out Restaurant. Friendly Alertive staff will be there to assist you throughout the event.


Phoebe Cook

Customer Success Consultant

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Beth Horner

Project Manager

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Gill Payne

Head of Product Success

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